News & Insights

Product Review: KnowBe4 Security Awareness Training

Mike Ferris

Product Review: KnowBe4 Security Awareness Training

Product name: KnowBe4 Security Awareness Training

Product type: Cloud based training platform

Company: KnowBe4 Inc.

Rating: 5/5


According to Verizon's 2018 Data Breach Investigation Report, inside threats still, account for an alarming number of cyber incidents. This is why the security of organizations depends on secure actions of every employee, every day, but security awareness training for employees can be a challenge.

As a security professional, I dread sitting through hours of training sessions that do not use my time efficiently and are not equipped to be part of a regular practice, relevant, and engaging. KnowBe4 has figured out a way to not only manage training sessions, but they also know how to keep the employees engaged.

Product Benefits

KnowBe4 is the world's largest integrated Security Awareness Training and Simulated Phishing platform with over 20,000 customers. With a library of 700+ items of security awareness training content, simulated phishing tests, and easy user management, KnowBe4 has been recognized as a leader in 2018 Gartner Magic Quadrant for Security Awareness Computer-Based for the second year in a row. The benefits of KnowBe4 include the following:

-Manage the urgent IT security problems of social engineering, spear phishing, and ransomware attacks more efficiently.

-Great Outlook plugin, which allows users to easily report a suspicious email to the IT departments.

-Self-service enrollment, which allows the ability to create and customize phishing campaigns.

-Ability to see pre-and post-training phishing security tests to identify the percentage of end-users that are Phish-prone.

-Ability to perform effective, frequent, and random Phishing Security Tests that include several remedial options in case an employee falls for a simulated phishing attack.

-Great training materials for end users.

-Easy to install, set up and navigate.

-The Virtual Risk Officer and Advanced Reporting feature helps to identify risk at the user, group, and organizational and helps customers make data-driven decisions when it comes to their security awareness plan.

-Automated Security Awareness Program (ASAP) allows customers to create a customized program for their organization that helps them implement all the steps to create a complete security awareness training program in just a few minutes.

-Trains in email, text, and voice security.

-Easy to reach out to customer service.

Pricing and Availability

Pricing based on per seat / per month model, $10-$15 depending on volume.


While the user interface lacks advanced visual elements, and it does not offer technical phishing defense alongside training, it is cost effective and it is user friendly. Most importantly, it is easy for IT departments to manage. I was able to set up and implement a security awareness training plan for WhiteHawk within minutes of receiving the product. When we began the simulated phishing test, we were about 10% phish prone, meaning that some employees were clicking on false emails. This information allowed us to offer a quick remedial training session using the large library of interactive modules, videos, and games. As a result, the number of our clickers went to zero the next week. The burden on me and the team using the platform was essentially zero. I highly recommend KnowBe4 to businesses of all sizes looking to enhance their training program. For smaller businesses, I would recommend doing a trial with KnowB4 and take advantage of their free tools and to choose the best training options.